Privacy Policy
Last updated: January 2025
1. Introduction
VapeHub Australia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account
- Make a purchase
- Subscribe to our newsletter
- Contact customer support
- Participate in surveys or promotions
This information may include:
- Name and contact information (email, phone, address)
- Date of birth (for age verification)
- Payment information
- Order history and preferences
Automatically Collected Information
When you visit our Website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Verify your age and identity
- Communicate with you about orders, products, and services
- Send marketing communications (with your consent)
- Improve our website and customer service
- Detect and prevent fraud
- Comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device.
Types of cookies we use:
- Essential Cookies: Required for the Website to function properly
- Performance Cookies: Help us understand how visitors use our Website
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Track your browsing to show relevant advertisements
You can control cookies through your browser settings, but disabling certain cookies may affect Website functionality.
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who perform services on our behalf (payment processing, shipping, marketing)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
8. Your Privacy Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, please contact us using the information provided below.
9. Children's Privacy
Our Website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
11. International Data Transfers
Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@australiavapeshops.com
Phone: 1300 123 456
Address: 123 Vape Street, Sydney NSW 2000, Australia