Shipping & Returns
Fast, reliable delivery and hassle-free returns for adult customers across Australia.
Free Shipping
Automatically applied on $200+ orders
Flat-Rate Shipping
$20 nationwide for orders under $200
Easy Returns
30-day return policy
Secure Packaging
Discreet & protected
Timeline
Shipping Information
We keep it straightforward: every parcel ships via Australia Post standard service. Orders under $200 incur a flat $20 AUD freight fee, while carts totalling $200 or more automatically unlock free shipping.
Delivery Times
Orders $200 and above
Standard service, Australia-wide
3-7 business days
Free shipping
Orders under $200
Flat-rate standard shipping
3-7 business days
$20 nationwide
Order Processing
- 1
Order Confirmation
You'll receive an email confirmation immediately after placing your order
- 2
Processing
Orders placed before 2pm AEST are dispatched the same day
- 3
Dispatch Notification
You'll receive tracking information once your order ships
- 4
Delivery
Track your package and receive delivery updates
Shipping Restrictions
- •We only ship to addresses within Australia
- •PO Box addresses are accepted for standard shipping only
- •Signature may be required for delivery (age verification)
- •We cannot ship to correctional facilities or military bases
Returns & Refunds
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
Unopened Products
Unopened products in original packaging can be returned within 30 days of purchase for a full refund or exchange.
Opened Products
Due to health and safety regulations, we cannot accept returns on opened vaping products unless they are defective.
Defective Products
Defective products can be returned within 90 days for replacement or refund. Please contact us with details and photos of the defect.
How to Return
- 1.
Contact Us
Email admin@australiavapeshops.com with your order number and reason for return
- 2.
Receive Authorization
We'll provide a Return Authorization Number and return instructions
- 3.
Ship Your Return
Package items securely and ship to the provided address
- 4.
Receive Refund
Refunds are processed within 5-7 business days of receiving your return
Refund Information
- •Refunds are issued to the original payment method
- •Shipping costs are non-refundable unless the return is due to our error
- •Return shipping costs are the customer's responsibility unless the product is defective
- •Refunds may take 5-10 business days to appear in your account
Have Questions?
Our customer service team is here to help with any shipping or return inquiries